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Privacy Policy

Introduction

We at Salv AI, doing business as Tenzo AI ("Salv AI," "we," "us," or "our"), are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us as a client, candidate, or visitor in any context.

1. Scope and Applicability

What This Policy Covers: This policy applies to all personal data we collect directly from users, through our website (www.tenzo.ai, www.salvai.ai), our services (online and offline), and through events or webinars.
What’s Excluded: This policy does not apply to:
- Data processed on behalf of our enterprise clients under separate agreements; those clients control such data and related practices.
- Personal data of our employees, contractors, and job applicants, which is governed by separate internal policies.

1.1 Processing Contexts and Personas

We process data in various contexts:

Clients & End Users: When you sign up for or use our platform.
Job Applicants: During application, interviews, and hiring processes.
Suppliers & Partners: In procurement or partnership discussions.
Events & Webinars: When you register, attend, or participate, including health & safety information, dietary preferences, and photos.
Support & Communications: When you contact us via email, phone, chat, or fax.

2. Data Controller

Salv AI, doing business as Tenzo AI
535 Broadway, San Francisco, CA 94133, United States
Email: privacy@tenzo.ai

For GDPR, UK GDPR, and similar laws, Salv AI is the data controller. When you see references to “Tenzo AI” in this policy, it refers to Salv AI operating under its trade name Tenzo AI.

3. Legal Bases for Processing

Under GDPR/UK GDPR we rely on one or more of the following legal bases to process your personal data:

Consent
Contract Performance
Legitimate Interests
Legal Obligations
Vital Interests

4. Information We Collect

a. Information You Provide Directly

Contact details (name, email, phone number, job title)
Account credentials (username, password)
Correspondence and support inquiries
Profile information you submit (resumes, cover letters)
Persona-specific details for events (e.g., emergency contacts, dietary preferences)

b. Social Media Login Data

If you register or log in via Google or LinkedIn, we collect:

Profile name, email address, profile picture
Public profile information, such as your connections/friends list (if provided by the platform)

c. Information Automatically Collected

Log & Usage Data: IP address, browser type and version, operating system, pages visited, timestamps, referral URLs
Device Data: Device model, unique device identifiers, mobile network information (carrier, ISP)
Location Data: Precise or imprecise location derived from GPS, IP address, or similar technologies (opt-in/opt-out available in settings)
Cookies & Similar Technologies: We use cookies and tracking technologies (e.g., web beacons) to enable core site functionality, analyze performance, and deliver personalized content. You can manage preferences via our cookie banner or browser settings.

d. Payment Data

When you make purchases or payments, we collect:

Billing details (billing address, payment method, credit/debit card number)
Transaction information (amount, date, invoice)
All payment data is processed and stored securely by our payment processor (e.g., Stripe). We do not store full card numbers on our servers.

e. Third-Party & Public Sources

Publicly available sources (e.g., social media, business directories)
Partners and affiliates who have lawful rights to share your data
Advertising, analytics, and SMS/email platform providers
Credit, finance, and background-check vendors

f. Aggregate & De-identified Data

We may use or share aggregated statistics that cannot identify individuals for research, marketing, or compliance.

5. How We Use Your Information

We use personal data for the following purposes:

Service Delivery: Provide, maintain, and improve our products and services.
Account Management: Create and manage your account and authenticate access.
Communication: Respond to inquiries; send updates, newsletters, and marketing materials (with consent where required).
Billing & Payments: Process transactions and prevent fraud.
Personalization: Tailor content and recommendations.
Analytics & Improvement: Analyze usage, diagnose technical issues, and optimize performance.
Compliance & Legal: Comply with legal obligations, enforce our terms, and protect rights and property.
Marketing & Advertising: Serve relevant ads and measure effectiveness.
Data Minimization: We limit collection, use, disclosure, and retention to what is necessary.

6. Sharing Your Information

We may share personal data with:

Service Providers & Subprocessors: Hosting, analytics, payments, SMS/email platforms, advertising networks.
Affiliates & Business Partners: Parent companies, subsidiaries, joint ventures, or companies under common control; third parties offering complementary services.
Advertising & Social Media Providers: To analyze and serve targeted ads.
Legal Authorities: When required by law, regulation, or legal process.

All recipients must maintain appropriate safeguards and use data only for permitted purposes.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside your residence. We protect these transfers under:

EU Standard Contractual Clauses (SCCs)
Adequacy decisions by the European Commission
Other applicable lawful transfer mechanisms

8. Data Retention & Minimization

We retain personal data only as long as necessary to fulfill processing purposes and comply with legal obligations:

Account Data: Retained for the lifetime of the account plus up to 5 years post-deactivation.
Transactional Data: Retained for 7 years for auditing and tax purposes.
Event & Webinar Data: Retained for 3 years.
Support & Communications: Retained for up to 3 years for reference and quality assurance.

We commit to minimizing data collection, use, disclosure, and retention.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data
Object to or restrict processing
Withdraw consent at any time
Data portability
Lodge a complaint with a supervisory authority
Automated Decision-Making & Profiling: Object to decisions based solely on automated processing
Canadian Rights: Including withdrawal of consent and limits on use/disclosure

To exercise your rights, please contact us at privacy@tenzo.ai.

10. Children’s Privacy

We do not knowingly collect or market to children under 18. If we learn we have collected data from minors, we will deactivate the account and delete such data promptly.

11. California Privacy Rights

CCPA/CPRA Rights: Opt-out of sale of personal information, request deletion or correction.
Shine the Light: California residents may request disclosure of categories of personal data shared with third parties for direct marketing purposes by emailing privacy@tenzo.ai.

12. Changes to This Policy

Last updated: June 26, 2025.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-product notifications. Please review this policy periodically.

13. Contact Us

If you have questions or concerns about this policy, email us at privacy@tenzo.ai or mail us at:
Salv AI (dba Tenzo AI)
535 Broadway
San Francisco, CA 94133
United States

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