Retail, Restaurants & Hospitality
The candidate who applied on Friday took a job on Saturday
A server applies from her phone during a break. Morgan interviews her before the end of the shift, checks availability and weekend cover, and the store manager opens a scored candidate that evening.
Trusted by the teams who hire at volume
In retail and restaurant hiring, the first employer to call back wins
Candidates apply to five places at once
Hourly applicants are not waiting on you. They apply on the bus, take the first offer that calls, and never see the message you send two days later.
Managers screen between shifts
The person hiring is also running the floor. Interviewing happens in the gaps, which means it happens late or not at all.
Every location does it differently
Fifty managers screening their own way produces fifty standards. You cannot compare candidates across sites, and you cannot see which locations are actually struggling.
1 minute
median time from application to interview
98%
of candidates rate the AI interview positively
24/7
interviewing, including nights and weekends
Roles Morgan screens across stores and sites
Every one interviewed against the same rubric, in the language they applied in.
Store and sales associates
Cashiers and front of house
Servers and bartenders
Cooks and kitchen staff
Baristas and counter staff
Housekeeping and facilities
Shift leads and supervisors
Store and general managers
What it looks like plugged into your ATS
1
A role opens at a location
Morgan picks it up and starts screening against availability, experience and the criteria you set once, centrally.
2
Applicants get a text or a call
Contact goes out within minutes of applying, by phone, text or WhatsApp, whatever the hour.
3
They interview from their phone
Candidates talk on a break or after close, in the language they applied in, with no scheduling back-and-forth.
4
The manager sees a scored shortlist
Scores, transcripts and recordings land on the candidate record, the same way at every location.
THE SCORECARD
What your store manager actually sees
Availability, including nights and weekends
Commute and reliable transport
Customer service scenarios
Work eligibility and age requirements
Pay expectations
Knockout questions
Alicia B.
Screened by Morgan · Assistant Store Manager, Store 118
Recommended
8.8
overall / 10
Availability, nights and weekends
9.2
Commute and reliable transport
8.6
Customer service scenarios
9.5
Work eligibility and age
10
Pay expectations
8.1
Transcript
Recording
ID verified
Knockouts
M
Mobile
Morgan · AI Recruiter
Today 4:38pm
Hi Alicia, thanks for applying for our Assistant Store Manager role. I have a few quick questions about your availability and I can get you in front of the manager today. Do you have time to talk?
I am on a break for ten minutes. Are weekends required?
Weekends yes, but you pick two set days off. I will cover the rest on the call.
That is fine. Go ahead.
Great, calling you now.
Morgan is calling Alicia…
Interview completed 4:49pm · scorecard sent to the store manager
Hear it yourself
Hear Morgan screen an hourly candidate
A real recorded interview, start to finish. This is what an applicant hears when they apply from their phone on a break.
What this is worth at your volume
What manager screening time costs across your locations
Enter the applicant volume one location handles, a typical screening call length and your loaded cost. The result is manager hours returned to the floor.
CUSTOMER PROOF
Proof from multi-location operators
Built for hiring that happens at every location at once
Kwik Trip and Victra run hiring through Tenzo. Morgan contacts every applicant within minutes rather than whenever a manager gets to the inbox, interviews around shift patterns in 40+ languages, and scores every candidate against the same rubric — which is what makes candidates comparable across sites.
98% of candidates rate the AI interview positively, averaging 4.6 out of 5, and the median time from application to interview is one minute.
Hourly retail and hospitality hiring, answered
What multi-site operators and HR leaders ask us before they roll this out across locations.
Does every location get its own criteria, or is it set centrally?
Scorecards are fully customizable per requisition, so you can set one standard centrally and vary the knockouts by location or role where you need to.
Do hourly candidates actually engage with this?
They interview from their phone, on their own time. 98% rate the AI interview positively and the average rating is 4.6 out of 5. The median time from application to interview is one minute.
Can candidates interview outside opening hours?
Yes. Morgan interviews 24/7, including nights and weekends.
Many of our applicants are not native English speakers. Does that work?
Morgan interviews in 40+ languages, in whichever one the candidate applied in, and your manager still reads a single scorecard format.
What does Tenzo write back into our ATS?
A score, a full transcript, and the interview recording, attached to the candidate record. Tenzo integrates with 57+ ATS and CRM platforms, including Workday, UKG, Dayforce, ADP, iCIMS, SAP SuccessFactors, Greenhouse, SmartRecruiters, Workable, Jobvite, Cornerstone, Ashby, Avature, Taleo, PageUp, Bullhorn and Salesforce.
Is this compliant enough for our legal team?
Tenzo is SOC 2 Type II certified and GDPR compliant, and scoring is bias-aware. Morgan does not make the hiring decision — it produces a rubric-scored, auditable record and a human decides.
Other teams with the same problem
If you hire across more than one of these, the same setup covers all of them. Pick whichever is closest to the requisition you are trying to fill.
Hourly & Frontline Hiring
Phone-first screening for hourly and frontline roles, in minutes rather than days.
Franchise & Multi-Location Networks
Central screening standards that work at every location, without taking hiring away from the operator.
High-Volume Hiring
Screening capacity that scales with the requisition, so volume stops being the reason good candidates go unreviewed.
Further reading for multi-site operators
Bring us one open location and we will screen it for you
Give us thirty minutes on a live opening at one store. You will see scored candidates the same day.