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Candidate Terms of Service

Last updated: November 13, 2025

These Candidate Terms of Service ("Terms") govern your participation in an interview, screening, or identity verification process conducted through the Tenzo AI platform, operated by Salv AI, Inc., doing business as Tenzo AI ("Tenzo AI," "we," "us," or "our").

1. Purpose of the Service

Tenzo AI provides tools that help organizations conduct and evaluate interviews and screening workflows. If you are interviewing with a company, that organization (the "Employer") evaluates your candidacy and makes all hiring decisions. We provide technology and do not make hiring decisions.

2. Relationship Between You, Tenzo AI, and the Employer

1. The Employer is responsible for determining the interview or screening process and for any decisions about your candidacy.
2. In most cases, the Employer is the data controller (or equivalent legal role) for interview results and candidate records created through its hiring process.
3. Tenzo AI processes information on behalf of the Employer as a processor or service provider, subject to our agreement with the Employer and applicable law.
4. Questions about hiring outcomes, feedback, accommodations, or how the Employer uses results should be directed to the Employer.

For details about how Tenzo AI handles information, review our Privacy Policy at https://www.tenzo.ai/privacy-policy.

3. What Data We Collect or Process During Your Interview, Screening, or IDV

Depending on the Employer's workflow, we may collect or process:

1. Audio and or video recordings of your interview session (if the workflow uses audio or video).
2. Your responses, including spoken responses, text responses, and any documents you submit.
3. Identity verification data (if enabled), which may include images of an identity document, selfies or video selfies, and verification results.
4. Technical and usage data, such as device and browser information, IP address, timestamps, logs, and related session metadata.
5. Automated outputs, such as transcripts, summaries, structured notes, scoring, and rubric-based evaluations configured by the Employer.
6. Biometric identifiers or biometric information (only where enabled), as described in Section 14.

We may use automated speech recognition and other AI models to transcribe, analyze, summarize, and structure information from your responses.

4. How Your Information Is Used

Your information may be used to:

1. Deliver the interview, screening, or identity verification workflow requested by the Employer.
2. Transcribe and analyze your responses, and generate outputs such as summaries or structured evaluations for the Employer.
3. Detect and address technical issues, platform misuse, fraud, or security risks.
4. Maintain and improve the platform, including improving reliability and performance.
5. Improve the platform in de-identified or aggregated form where feasible and appropriate.

The Employer may store and use interview information as part of its hiring processes, subject to its policies and applicable law.

5. Your Responsibilities

By participating, you agree that:

1. You are the person completing the interview or screening and you are not using another person or an automated system to impersonate you.
2. You will not attempt to circumvent, interfere with, manipulate, or disrupt the process.
3. You will not introduce malware or attempt unauthorized access.
4. You will not record, publish, distribute, or reuse interview questions or materials unless the Employer explicitly permits it.

6. Accuracy of Information

You are responsible for ensuring the information you provide is truthful and accurate. Providing false or misleading information may affect your candidacy.

7. No Guarantee of Employment

Participation does not guarantee hiring, future opportunities, or feedback. All decisions are made solely by the Employer.

8. Intellectual Property

1. The platform and underlying technology are owned by Tenzo AI and our licensors.
2. Interview prompts, questions, and materials may be proprietary to the Employer or its licensors.
3. You receive no license or rights to reproduce or reuse these materials except as explicitly permitted by the Employer in writing.

9. Termination of Access

We may suspend or terminate your access if we determine that you:

1. Attempted to cheat or misuse the platform.
2. Interfered with system integrity or security.
3. Violated these Terms or applicable law.

The Employer may also restrict access at any time.

10. Disclaimers

To the maximum extent permitted by law, the services are provided "as is" and "as available" without warranties. We do not guarantee:

1. System uptime or uninterrupted availability.
2. Error-free performance.
3. The accuracy, completeness, or suitability of automated analysis, summaries, or scoring outputs.

11. Limitation of Liability

To the fullest extent permitted by law:

1. Tenzo AI is not liable for hiring outcomes or employment decisions.
2. Tenzo AI is not liable for the Employer's actions, omissions, or policies.
3. Tenzo AI's total liability related to your use of the service will not exceed $100 USD.

Some jurisdictions do not allow certain limitations. In those cases, we apply limitations to the maximum extent permitted by applicable law.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles, unless applicable law requires otherwise or the Employer requires another jurisdiction under its hiring policies.

13. Contact

Questions or concerns about these Terms or privacy?

Email: privacy@tenzo.ai
Salv AI, Inc. (dba Tenzo AI)
425 California St, Suite 410
San Francisco, CA 94104
United States

14. Illinois Biometric Information Privacy Act (BIPA) Notice and Release

This Section 14 applies only where Tenzo AI collects or otherwise obtains biometric identifiers or biometric information subject to the Illinois Biometric Information Privacy Act ("BIPA"), 740 ILCS 14.

14.1 What "biometric data" means for this section

For BIPA purposes:

• "Biometric identifier" includes a voiceprint and a scan of face geometry.
• "Biometric information" includes information based on a biometric identifier that is used to identify an individual.

14.2 What we may collect or obtain (where enabled)

Where enabled by the Employer's workflow, Tenzo AI may collect or otherwise obtain biometric identifiers or biometric information in connection with identity verification, security, fraud prevention, or maintaining the integrity of interview and screening workflows.

14.3 Specific purpose and length of term

Purpose: The purposes are those described in Section 14.2.

Length of term: Tenzo AI will retain and permanently destroy biometric identifiers and biometric information in accordance with the Biometric Data Retention and Destruction Policy in our Privacy Policy, including destruction when the initial purpose has been satisfied or within 3 years of your last interaction with Tenzo AI, whichever occurs first.

14.4 Written release and consent by electronic signature

By clicking "I agree" to accept these Terms and acknowledging our Privacy Policy before proceeding (or taking an equivalent electronic action), you provide your informed written consent and electronic signature, and you authorize Tenzo AI and our service providers acting on our behalf to collect, store, use, and disclose your biometric identifiers or biometric information solely for the purposes described in this Section 14 and as otherwise permitted by law.

14.5 No sale or profit

Tenzo AI does not sell, lease, trade, or otherwise profit from biometric identifiers or biometric information.

14.6 Disclosures

Tenzo AI will not disclose, redisclose, or otherwise disseminate biometric identifiers or biometric information except as permitted by law, including with your consent, to complete a transaction you authorize, when required by law, or pursuant to a valid warrant or subpoena.

14.7 If you do not consent

If you do not consent to biometric collection or obtainment where enabled, do not proceed. You may contact the Employer to request an alternative method where available.

15. EU AI Act Transparency Information (for EEA users)

This section applies where Regulation (EU) 2024/1689 (the "EU AI Act") applies.

1. AI interaction notice: Parts of the workflow may involve interaction with an AI system, and the platform may analyze your responses using AI to generate outputs such as transcripts, summaries, and structured evaluations. You will be informed that you are interacting with an AI system unless that is obvious from the context.
2. Employer as deployer and decision-maker: The Employer makes decisions about your candidacy. If the Employer uses Tenzo AI for recruitment or evaluation, the use case may fall within the EU AI Act's high-risk category for employment and recruitment systems, and the Employer may have obligations to inform you that you are subject to the use of a high-risk AI system.
3. Right to explanation: If you are subject to a decision taken by the Employer based on the output from certain high-risk AI systems and that decision produces legal effects or similarly significantly affects you, you may have a right to obtain from the Employer clear and meaningful explanations of the role of the AI system and the main elements of the decision, subject to applicable law.
4. Synthetic content and disclosures: If the workflow presents AI-generated or AI-manipulated audio, images, video, or text content, disclosures will be provided as required.
5. Emotion recognition and biometric categorization: If an Employer deploys emotion recognition or biometric categorization features, you will be informed of the operation of the system as required by applicable law.

16. Privacy Requests in Employer Workflows (including CCPA and similar laws)

For interviews, screenings, and identity verification conducted on behalf of an Employer, the Employer controls your candidate record and is responsible for responding to privacy rights requests in most cases.

If you submit a privacy request directly to Tenzo AI for an Employer workflow, Tenzo AI will either (a) act on the Employer's instructions in responding to the request, or (b) inform you that the request cannot be acted upon because it was sent to a service provider and should be directed to the Employer.

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