Candidate Terms of Service
Last updated: November 13, 2025
These Candidate Terms of Service ("Terms") govern your participation in an interview, screening, or identity verification process conducted through the Tenzo AI platform, operated by Salv AI, Inc., doing business as Tenzo AI ("Tenzo AI," "we," "us," or "our").
1. Purpose of the Service
Tenzo AI provides tools that help organizations conduct and evaluate interviews and screening workflows. If you are interviewing with a company, that organization (the "Employer") evaluates your candidacy and makes all hiring decisions. We provide technology and do not make hiring decisions.
2. Relationship Between You, Tenzo AI, and the Employer
The Employer is responsible for determining the interview or screening process and for any decisions about your candidacy.
In most cases, the Employer is the data controller (or equivalent legal role) for interview results and candidate records created through its hiring process.
Tenzo AI processes information on behalf of the Employer as a processor or service provider, subject to our agreement with the Employer and applicable law.
Questions about hiring outcomes, feedback, accommodations, or how the Employer uses results should be directed to the Employer.
For details about how Tenzo AI handles information, review our Privacy Policy at https://www.tenzo.ai/privacy-policy.
3. What Data We Collect or Process During Your Interview, Screening, or IDV
Depending on the Employer's workflow, we may collect or process:
Audio and or video recordings of your interview session (if the workflow uses audio or video).
Your responses, including spoken responses, text responses, and any documents you submit.
Identity verification data (if enabled), which may include images of an identity document, selfies or video selfies, and verification results.
Technical and usage data, such as device and browser information, IP address, timestamps, logs, and related session metadata.
Automated outputs, such as transcripts, summaries, structured notes, scoring, and rubric-based evaluations configured by the Employer.
Biometric identifiers or biometric information (only where enabled), as described in Section 14.
We may use automated speech recognition and other AI models to transcribe, analyze, summarize, and structure information from your responses.
4. How Your Information Is Used
Your information may be used to:
Deliver the interview, screening, or identity verification workflow requested by the Employer.
Transcribe and analyze your responses, and generate outputs such as summaries or structured evaluations for the Employer.
Detect and address technical issues, platform misuse, fraud, or security risks.
Maintain and improve the platform, including improving reliability and performance.
Improve the platform in de-identified or aggregated form where feasible and appropriate.
The Employer may store and use interview information as part of its hiring processes, subject to its policies and applicable law.
5. Your Responsibilities
By participating, you agree that:
You are the person completing the interview or screening and you are not using another person or an automated system to impersonate you.
You will not attempt to circumvent, interfere with, manipulate, or disrupt the process.
You will not introduce malware or attempt unauthorized access.
You will not record, publish, distribute, or reuse interview questions or materials unless the Employer explicitly permits it.
6. Accuracy of Information
You are responsible for ensuring the information you provide is truthful and accurate. Providing false or misleading information may affect your candidacy.
7. No Guarantee of Employment
Participation does not guarantee hiring, future opportunities, or feedback. All decisions are made solely by the Employer.
8. Intellectual Property
The platform and underlying technology are owned by Tenzo AI and our licensors.
Interview prompts, questions, and materials may be proprietary to the Employer or its licensors.
You receive no license or rights to reproduce or reuse these materials except as explicitly permitted by the Employer in writing.
9. Termination of Access
We may suspend or terminate your access if we determine that you:
Attempted to cheat or misuse the platform.
Interfered with system integrity or security.
Violated these Terms or applicable law.
The Employer may also restrict access at any time.
10. Disclaimers
To the maximum extent permitted by law, the services are provided "as is" and "as available" without warranties. We do not guarantee:
System uptime or uninterrupted availability.
Error-free performance.
The accuracy, completeness, or suitability of automated analysis, summaries, or scoring outputs.
11. Limitation of Liability
To the fullest extent permitted by law:
Tenzo AI is not liable for hiring outcomes or employment decisions.
Tenzo AI is not liable for the Employer's actions, omissions, or policies.
Tenzo AI's total liability related to your use of the service will not exceed $100 USD.
Some jurisdictions do not allow certain limitations. In those cases, we apply limitations to the maximum extent permitted by applicable law.
12. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles, unless applicable law requires otherwise or the Employer requires another jurisdiction under its hiring policies.
13. Contact
Questions or concerns about these Terms or privacy?
Email: privacy@tenzo.ai
Salv AI, Inc. (dba Tenzo AI)
425 California St, Suite 410
San Francisco, CA 94104
United States
14. Illinois Biometric Information Privacy Act (BIPA) Notice and Release
This Section 14 applies only where Tenzo AI collects or otherwise obtains biometric identifiers or biometric information subject to the Illinois Biometric Information Privacy Act ("BIPA"), 740 ILCS 14.
14.1 What "biometric data" means for this section
For BIPA purposes:
"Biometric identifier" includes a voiceprint and a scan of face geometry.
"Biometric information" includes information based on a biometric identifier that is used to identify an individual.
14.2 What we may collect or obtain (where enabled)
Where enabled by the Employer's workflow, Tenzo AI may collect or otherwise obtain biometric identifiers or biometric information in connection with identity verification, security, fraud prevention, or maintaining the integrity of interview and screening workflows.
14.3 Specific purpose and length of term
Purpose: The purposes are those described in Section 14.2.
Length of term: Tenzo AI will retain and permanently destroy biometric identifiers and biometric information in accordance with the Biometric Data Retention and Destruction Policy in our Privacy Policy, including destruction when the initial purpose has been satisfied or within 3 years of your last interaction with Tenzo AI, whichever occurs first.
14.4 Written release and consent by electronic signature
By clicking "I agree" to accept these Terms and acknowledging our Privacy Policy before proceeding (or taking an equivalent electronic action), you provide your informed written consent and electronic signature, and you authorize Tenzo AI and our service providers acting on our behalf to collect, store, use, and disclose your biometric identifiers or biometric information solely for the purposes described in this Section 14 and as otherwise permitted by law.
14.5 No sale or profit
Tenzo AI does not sell, lease, trade, or otherwise profit from biometric identifiers or biometric information.
14.6 Disclosures
Tenzo AI will not disclose, redisclose, or otherwise disseminate biometric identifiers or biometric information except as permitted by law, including with your consent, to complete a transaction you authorize, when required by law, or pursuant to a valid warrant or subpoena.
14.7 If you do not consent
If you do not consent to biometric collection or obtainment where enabled, do not proceed. You may contact the Employer to request an alternative method where available.
15. EU AI Act Transparency Information (for EEA users)
This section applies where Regulation (EU) 2024/1689 (the "EU AI Act") applies.
AI interaction notice: Parts of the workflow may involve interaction with an AI system, and the platform may analyze your responses using AI to generate outputs such as transcripts, summaries, and structured evaluations. You will be informed that you are interacting with an AI system unless that is obvious from the context.
Employer as deployer and decision-maker: The Employer makes decisions about your candidacy. If the Employer uses Tenzo AI for recruitment or evaluation, the use case may fall within the EU AI Act's high-risk category for employment and recruitment systems, and the Employer may have obligations to inform you that you are subject to the use of a high-risk AI system.
Right to explanation: If you are subject to a decision taken by the Employer based on the output from certain high-risk AI systems and that decision produces legal effects or similarly significantly affects you, you may have a right to obtain from the Employer clear and meaningful explanations of the role of the AI system and the main elements of the decision, subject to applicable law.
Synthetic content and disclosures: If the workflow presents AI-generated or AI-manipulated audio, images, video, or text content, disclosures will be provided as required.
Emotion recognition and biometric categorization: If an Employer deploys emotion recognition or biometric categorization features, you will be informed of the operation of the system as required by applicable law.
16. Privacy Requests in Employer Workflows (including CCPA and similar laws)
For interviews, screenings, and identity verification conducted on behalf of an Employer, the Employer controls your candidate record and is responsible for responding to privacy rights requests in most cases.
If you submit a privacy request directly to Tenzo AI for an Employer workflow, Tenzo AI will either (a) act on the Employer's instructions in responding to the request, or (b) inform you that the request cannot be acted upon because it was sent to a service provider and should be directed to the Employer.
Introduction
Salv AI, Inc., doing business as Tenzo AI ("Tenzo AI," "we," "us," or "our"), is committed to protecting privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use the Tenzo AI platform for interviews, screening, and identity verification ("Services"), and when you visit our websites.
This policy is designed to reflect how Tenzo AI typically operates in Employer hiring workflows, where the Employer is the controller and Tenzo AI acts as a processor or service provider.
1. Scope and Applicability
1.1 What this policy covers
This policy covers personal information processed in these contexts:
Candidate workflows on behalf of an Employer: Interviews, screening, and identity verification conducted through Tenzo AI as part of an Employer hiring process.
Website and communications: Visits to our websites (including www.tenzo.ai and www.salvai.ai) and communications with us (support, security inquiries, or general business communications).
1.2 What this policy does not cover
This policy does not cover:
The Employer's own privacy practices for hiring decisions, retention, and downstream use of your candidate record. The Employer's privacy policy and notices govern those practices.
Tenzo AI employee or contractor data, which is governed by separate internal policies.
2. Roles, Controller Information, and Contact
2.1 Candidate workflows (Employer is controller)
When Tenzo AI provides Services as part of an Employer's hiring workflow:
The Employer is typically the data controller (or equivalent) for candidate personal information and hiring records.
Tenzo AI processes personal information as a processor or service provider on behalf of the Employer, under a contract.
2.2 Website and communications (Tenzo AI may be controller)
For our websites and certain direct communications, Tenzo AI may act as a controller for that information.
2.3 Contact
Salv AI, Inc. (dba Tenzo AI)
425 California St, Suite 410
San Francisco, CA 94104
United States
Email: privacy@tenzo.ai
3. Information We Collect
The information we collect depends on how you interact with Tenzo AI.
3.1 Candidate workflows on behalf of an Employer
Depending on the Employer's configuration, we may collect or process:
Identifiers and contact information: Name, email, phone number, and other identifiers the Employer provides or you submit.
Interview content: Audio and or video recordings, transcripts, text responses, and documents you submit.
Identity verification information (if enabled): Images of identity documents, selfies or video selfies, and verification results.
Technical and usage data: Device type, browser type, operating system, IP address, timestamps, logs, and session metadata.
Automated outputs: Summaries, structured notes, rubrics, scoring outputs, and related evaluations generated by the platform based on the Employer's configuration.
Biometric data (where enabled): Biometric identifiers (such as voiceprint or scan of face geometry) and biometric information as defined by applicable law, including Illinois BIPA, when the Employer enables biometric-based features.
3.2 Website and communications
We may collect:
Contact details: When you contact us, including support inquiries.
Log and usage data: IP address, browser type, operating system, pages visited, referral URLs, and timestamps.
Cookies and similar technologies: As described in Section 3.3.
3.3 Cookies and similar technologies
We use cookies and similar technologies for core site functionality, security, and to understand basic usage of our websites. Where required, we provide cookie controls through a banner or settings. You can also manage cookies through your browser settings.
4. How We Use Information
4.1 Candidate workflows on behalf of an Employer
We use information to:
Provide, operate, and support the Employer's interview, screening, and identity verification workflows.
Generate transcripts, summaries, structured evaluations, and other outputs configured by the Employer.
Detect and prevent fraud, misuse, and security incidents.
Troubleshoot technical issues and improve reliability and performance.
Improve the platform, including in de-identified or aggregated form where feasible and appropriate.
4.2 Website and communications
We use information to:
Operate and secure our websites.
Respond to inquiries and provide support.
Maintain logs for security and performance monitoring.
5. How We Disclose Information
We do not sell personal information.
We disclose information only as needed to provide and protect the Services, including:
To the Employer: We provide interview results, outputs, and related information to the Employer that is running the workflow.
To service providers and subprocessors: We use vetted vendors to support hosting, security, analytics (where used), communications (such as SMS or email delivery), and identity verification (where enabled). These vendors are restricted to using information only to provide services to Tenzo AI, and only to the extent needed for those services.
For legal and safety reasons: We may disclose information if required by law or legal process, or to protect the rights, safety, and security of Tenzo AI, the Employer, candidates, or others.
Business transfers: If Tenzo AI is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate safeguards.
Mobile Information: We will not share, sell, or distribute any mobile information, including phone numbers collected through SMS/text message opt-in, to third parties or affiliates for marketing or promotional purposes.
6. Data Minimization
We limit collection, use, disclosure, and retention to what is necessary to provide the Services, protect the platform, and comply with law.
7. Data Retention
7.1 Candidate workflows on behalf of an Employer
For candidate workflows, retention is primarily controlled by the Employer and our contract with the Employer. Tenzo AI retains candidate workflow data only as needed to provide the Services, maintain security and integrity, and comply with legal obligations, and consistent with Employer instructions.
7.2 Website and communications
Website logs and communications may be retained for a limited period for security, support, and operational needs.
7.3 Illinois BIPA Biometric Data Retention and Destruction Policy
This Section 7.3 applies where Tenzo AI is in possession of biometric identifiers or biometric information subject to the Illinois Biometric Information Privacy Act ("BIPA"), 740 ILCS 14.
Public written policy
Tenzo AI maintains this written policy, made available to the public, establishing a retention schedule and guidelines for permanently destroying biometric identifiers and biometric information.
No sale or profit
We do not sell, lease, trade, or otherwise profit from biometric identifiers or biometric information.
Retention schedule
We retain biometric identifiers and biometric information only as long as necessary to fulfill the specific purpose disclosed at the time of collection or obtainment. We will permanently destroy biometric identifiers and biometric information when the initial purpose for collecting or obtaining the data has been satisfied or within 3 years of the individual's last interaction with Tenzo AI, whichever occurs first.
For this section, "last interaction" means the last time you access or use a Tenzo AI interview, screening, or identity verification flow.
Destruction guidelines
When biometric identifiers or biometric information reach the end of the retention period above, we will permanently destroy them using commercially reasonable methods appropriate to the medium and system, which may include secure deletion from active production systems, cryptographic erasure where applicable, and deletion through our normal backup lifecycle. Absent a valid warrant or subpoena issued by a court of competent jurisdiction, we will comply with this retention schedule and these destruction guidelines.
Disclosure limits
We do not disclose, redisclose, or otherwise disseminate biometric identifiers or biometric information except as permitted by law, including with your consent, to complete a transaction you authorize, when required by law, or pursuant to a valid warrant or subpoena.
Security
We store, transmit, and protect biometric identifiers and biometric information using a reasonable standard of care within our industry and in a manner that is the same as or more protective than the way we protect other confidential and sensitive information.
Conflict rule
If retention periods elsewhere in this policy would be longer than the period permitted by this Section 7.3 for biometric identifiers or biometric information, this Section 7.3 controls for biometric data.
8. Security
We use administrative, technical, and physical safeguards designed to protect personal information. No system can be guaranteed 100 percent secure.
9. Your Privacy Rights and Requests
9.1 Candidate workflows (requests generally go to the Employer)
Because the Employer is typically the controller for candidate data in Employer workflows, requests to access, correct, delete, or otherwise exercise privacy rights regarding your candidate record should be submitted to the Employer.
If you submit a request directly to Tenzo AI regarding an Employer workflow, Tenzo AI will either:
Act on behalf of the Employer in accordance with the Employer's instructions, or
Inform you that the request cannot be acted upon because it was sent to a service provider and should be directed to the Employer.
9.2 Website and communications
For information Tenzo AI controls as a controller (for example, certain website logs or direct communications), you may contact us at privacy@tenzo.ai with your request.
10. International Data Transfers
Personal information may be processed in countries outside your place of residence. Where required, transfers are protected using lawful mechanisms (for example, Standard Contractual Clauses) under our agreements with Employers and vendors.
11. EU AI Act Transparency (for EEA users)
Where the EU AI Act applies:
Tenzo AI systems intended to interact directly with natural persons are designed so that you are informed that you are interacting with an AI system, unless obvious from context.
Tenzo AI provides outputs that may assist Employers in recruitment and evaluation workflows. Employers may have obligations as deployers of high-risk AI systems in employment and recruitment contexts, including informing individuals they are subject to the use of a high-risk AI system.
Certain affected persons may have a right to obtain from the Employer clear and meaningful explanations of the role of the AI system in decision-making and the main elements of decisions in applicable cases.
12. Children’s Privacy
The Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18 in the context of our Services.
13. Changes to This Policy
Last updated: November 13, 2025
We may update this Privacy Policy from time to time. We will update the "Last updated" date when changes are posted. Material changes may be communicated through additional notices where appropriate.
14. Contact Us
If you have questions or concerns about this Privacy Policy, contact us:
Email: privacy@tenzo.ai
Salv AI, Inc. (dba Tenzo AI)
425 California St, Suite 410
San Francisco, CA 94104
United States