Contact Centers & BPO
You need a hundred agents by the start of the contract
A ramp starts in three weeks. Morgan interviews every applicant as they arrive, in whichever language they applied in, and your team works from a scored pipeline instead of a queue of unreturned calls.
Trusted by the teams who hire at volume
Contact center hiring is won or lost in the screening stage
Hiring demand arrives in spikes
A new contract needs a class filled by a date. Screening capacity does not spike to match it, so the ramp slips and the class starts short.
Attrition means the ramp never ends
Backfill is continuous. A screening process that only works when someone has spare hours does not survive a steady-state replacement load.
Language coverage is uneven
Bilingual queues need bilingual agents, and screening for them usually depends on the one or two people who can hold the conversation.
40+
languages Morgan interviews in
1 minute
median time from application to interview
98%
of candidates rate the AI interview positively
Roles Morgan screens across contact centers
Every one interviewed against the same rubric, in the language they applied in.
Inbound customer service agents
Outbound and sales agents
Bilingual and multilingual agents
Technical support representatives
Collections specialists
Chat and email support
Team leads and supervisors
Workforce and quality analysts
What it looks like plugged into your ATS
1
A class opens
Morgan picks up the requisition and screens every applicant against the criteria for that queue and that language.
2
Everyone gets contacted
Contact goes out by phone, text, email or WhatsApp within minutes, to every applicant rather than a sample.
3
They interview by voice
Candidates hold a real spoken conversation in their own language — which is the job you are hiring for.
4
A ranked pipeline fills the class
Scores, transcripts and recordings land on the candidate record, comparable across every language group and site.
THE SCORECARD
What your recruiting team actually sees
Spoken communication
Language and queue fit
Shift availability
Customer scenario judgment
Work eligibility and home-office setup
Knockout questions
Nadia S.
Screened by Morgan · Bilingual Support Agent
Recommended
9.1
overall / 10
Spoken communication
9.2
Language and queue fit
8.6
Shift availability
9.5
Work eligibility and setup
10
Customer scenario judgment
8.1
Transcript
Recording
ID verified
Knockouts
M
Mobile
Morgan · AI Recruiter
Today 7:50pm
Hi Nadia, thanks for applying for the bilingual support agent role we posted. I just have a few questions. Are you free to talk now?
Yes. Can we do the interview in Spanish? That is the queue I applied for.
We can do the whole call in Spanish.
Perfect. Go ahead.
Great, calling you now.
Morgan is calling Nadia…
Interview completed 8:06pm · scored in Spanish, scorecard in English
What this is worth at your volume
What screening costs you per ramp
Enter the applicant volume behind a class, a typical screening call length and your loaded recruiter cost. The result is recruiter hours reclaimed and cost avoided at your numbers.
Contact center hiring, answered
What BPO and in-house contact center leaders ask us before a ramp.
Can screening keep up with a ramp?
Screening capacity does not queue behind a recruiter’s calendar, so the size of the class stops being what limits you. Morgan picks up applicants as they land, interviews 24/7, and scores every one against the same rubric — whether the class is thirty seats or three hundred.
Does Morgan actually assess spoken communication?
The interview is a spoken conversation, not a form. You score communication directly, alongside the other criteria you set for the queue.
How do you handle bilingual queues?
Morgan interviews in 40+ languages, in the language the candidate applied in, and returns one comparable scorecard regardless of the interview language.
Can we re-engage candidates from previous ramps?
Yes. Tenzo reuses what it already knows about a candidate rather than re-asking, matches existing records against a new requisition, and reaches out by phone, text, email or WhatsApp. You can let it auto-match, or keep a recruiter in the loop to approve who gets contacted.
What does Tenzo write back into our ATS?
A score, a full transcript, and the interview recording, attached to the candidate record. Tenzo integrates with 57+ ATS and CRM platforms, including Workday, UKG, Dayforce, ADP, iCIMS, SAP SuccessFactors, Cornerstone, Greenhouse, SmartRecruiters, Workable, Jobvite, Ashby, Avature, Taleo, PageUp, Bullhorn and Salesforce.
Is this compliant enough for our clients?
Tenzo is SOC 2 Type II certified and compliant with GDPR, CCPA and TCPA. Candidate identity is verified as part of the interview, and every interview leaves a recorded, transcribed, rubric-scored artifact. Morgan does not make the hiring decision — it produces the record, and a human decides.
Other teams with the same problem
If you hire across more than one of these, the same setup covers all of them. Pick whichever is closest to the requisition you are trying to fill.
Multilingual & Bilingual Hiring
Interviews in the candidate’s own language, scored against the same criteria as everyone else’s.
High-Volume Hiring
Screening capacity that scales with the requisition, so volume stops being the reason good candidates go unreviewed.
Hourly & Frontline Hiring
Phone-first screening for hourly and frontline roles, in minutes rather than days.
Further reading for contact center teams
Bring us your next ramp and we will screen it for you
Give us thirty minutes on a class you are filling now. You will see scored candidates the same day.